Contact Us

Playfina provides several contact methods to ensure gamblers receive timely assistance. We value your time and offer multiple options to resolve issues or answer questions about the platform. Players can reach out via email, live chat, or phone. Additionally, our website footer contains useful links to key topics, rules, and conditions, helping you find solutions independently.

Official Email

For more serious matters, including collaboration or joining our affiliate program, please use our official email. Gamblers can also send their inquiries via email. Response times range from a few hours to 1-3 business days.

Live Chat

Live chat offers an almost instantaneous way to connect with support. Our operators are available 24/7 and are ready to assist you at any time. To start a live chat session:

1. Open the drop-down menu.
2. Click on the “Support” section.
3. A chat window will appear on the right side of the site.
4. Enter your name and email, then click the “Start the Chat” button.
5. You will hear a notification sound when an operator joins the chat. You can then describe your issue or ask your question.

For mobile browser users, please keep the page open to avoid disconnecting the chat. Operator response time is typically less than a minute.

Contact Methods

Below is a table of the official Playfina contact methods. In addition to email and live chat, Australian gamblers have access to a phone contact number.

If you encounter difficulties with these methods, consider connecting with us on social media. It serves as both a media resource and an alternative communication channel with Playfina.